A Chinese Menu Of Digital Options – Strategies For A Digital Future

In the last 270° View installment, we discussed how remarkably things have changed since the Stanford Federal Credit Union became the first financial institution to offer online banking.  As noted in that blog posting,... Read More

Leveraging Trusted Advisor Role Depends On Data

According to a three-year study by Scratch, Millennials consider financial institutions to be the most hated and irrelevant brands on our planet. As dramatic as it sounds, this finding is unremarkable, at least as... Read More

The Abstraction Of Cash And The Future Of PFM

Increasingly, clever retailers using available and emerging technology are making it more and more painless for us to spend our money.  Amazon, Apple, and others promote sleek online and mobile shopping experiences that... Read More

The Consolidation and Commodization of ePayment Rails

Some get it. Some don’t.  Read More

Digital Multi-Channel Strategies Are Failing To Deliver Results

In the early 1960s, John Diebold, a pioneer in automating processes for financial institutions, wrote that "the 'cashless society' is no longer an option but a necessity." Read More

Omnichannel: What’s The Buzz?

The technology business is full of acronyms and buzzwords.  FinTech is no different and lately one buzzword in particularly has been making the rounds:  omnichannel.  As part of my job, I speak with banks and credit... Read More