Editor's note: Last week, D3 hosted a webinar on customer loyalty, local/regional vs. national institutions and personalization.
Editor's Note: In part 2 of our blog series discussing behaviometrics, we explore the issue of privacy. There is no denying that a majority of what we do online and on our phones is tracked by various sites, companies, etc. The question is, how much privacy are we willing to give up if, at the end of the day, it means our personal information is actually safer?
Editor's Note: New Year. New Resolutions. As 2017 get's off to a start, many people are putting together plans to succeed in the resolutions they have set forth. As we all know, without a strong support sytem, many of these resolutions can be seemingly impossible to reach. For those that have set resolutions involving finances, often the most difficult to keep, the role financial institutions play for these individuals is going to be the key to the success or failure of these goals.
Editor's Note: Much has been written about the "Platformification of Banking" by Jim Marous, Ron Shevlin, and others. With the long-awaited football season finally here, we decided to have some fun by breaking down the components of a digital banking platform into positions to bring you the ultimate Fintech Football Team.
4 Reasons to Get Engaged in Data Driven Digital Relationships with Your Customers
Few organization hold more data about their customers than financial institutions. Banks and credit unions know where their customers and members live, how much money they make, what their net worth is, who they do business with and what their financial needs are. However, most bankers will admit that this data is under utilized when it comes to building a trusted, value-added relationship with consumers.
This infographic presents data on how consumers interact with their financial institutions and what they want and expect when it comes to these interactions. It is imperative that banks and credit unions begin to develop a strategy for accessing and converting the data they hold about their customers and members to actionable information that can be used to personalize products and services.
To build a successful strategy for leveraging customer data in their digital channels, financial institutions will need to replace the disparate, legacy systems they currently use to deliver their digital services. This need is currently driving a number of early replacement projects at banks such as Arvest and First Tennessee. These replacement efforts are the largest of their kind in the industry in more than a decade and they are being completed by emerging technology providers that offer modern tech stacks that are highly configurable, scalable, secure and proven.
Editors Note: In the 2nd blog of our series, we discuss the remaining three pitfalls that financial institutions encounter, as identified by Klaus Enzenhaufer. In the 1st Blog we discussed quality and speed. In today's blog we discuss User Experience, Control, and Running in Place.
Editors Note: The days of disparate digital banking solutions are over. As technology continues to evolve, and users interact with their banks via multiple-touchpoints, it's crucial that financial institutions have a consistent user experience across these various touchpoints. In this blog, we discuss platforms, and how creating/using a platform solution can create the consistent experience that users demand.
Editors Note: In the upcoming 270° View blog series, we discuss the "wow" factor of digital banking. As digital savvy users continue to demand a personalized experience, with the right pieces in place, financial institutions can use big data to provide the 'wow' that their consumers demand. Today we discuss this, Brexit, England Soccer, humility and more!
Small Data and the Digital Lag in the US
This year's Digital Banking Summit (DBS) was held in New Orleans. Anyone who visits New Orleans regularly knows that one NEVER comes to the city after April or before October. During DBS temperatures hit 90+ degrees with roughly the same number for the relative humidity giving us a heat index of 105. The fact that SourceOne held this conference in these conditions might actually be a cagey strategy to insure attendance because no one in their right mind would actually go outside.
Editors Note: Back in December, Jim Marous published his thoughts on 2016 Retail Banking Trends and Traditions. Today, we discuss this and his midyear assessment on where the industry is at as a whole. At the Digital Banking Summit in New Orleans next week, Jim and Michal Panowicz will discuss a few of these trends in greater detail.