Author Archives: Mark Vipond

Five Reasons Why It's No Longer About Omni-Channel Banking Software

Digital banking success is no longer about omni-channel banking software, but the ability to adapt and deploy new innovative solutions.  Read More

Continual Digital Innovation is Both a Sprint and a Marathon

Editor's Note: When planning to embrace a fully digital transformation, banks should consider the responsiveness of DevOps and the versatility of continual innovation. In this week's blog, we discuss why digital... Read More

A Digital Banking Strategy For Next Decade

With digital banking adoption continuing to grow, branch traffic dropping and digital devices proliferating, the current approach is unsustainable for most institutions. That is why the results from the 2015 KPMG... Read More

Why The Current Approach To Digital Banking Is Unsustainable

The promise of lower fixed costs and better efficiency ratios that heralded the introduction of online banking was based on the belief that the Internet could be used to create a self-service environment that would... Read More

Effective Digital Customer Onboarding

Today, customers have a number of options of when and how they communicate their banking needs. However, one thing is certain - they want to do business with financial institutions that make their experience easy,... Read More

Digital Banking Requires A Different Way Of Doing Business

To remain competitive, financial institutions must have an ever-evolving strategic plan that delivers greater customer value across an increasing number of channels. Read More

BBVA, Dwolla Digital Innovators That "Get It"

This past week, many industry news outlets reported on the new partnership between BBVA and Dwolla.  According to the news release issued by BBVA, the agreement means that the bank’s customers will be able to use the... Read More

How FIs Can Provide Amazon-Like Digital Banking Experience

Amazon was one of the pioneers in leveraging data associated with consumer purchases online to order to market and cross sell additional products and services. One could argue that financial institutions have even more... Read More

How Do I Implement A Digital Banking Strategy Successfully?

Assuming the limitations of a disparate, multi-channel approach is not a viable strategy for servicing customer needs now or in the future, what steps can be taken to consolidate these e-channels to lower costs and... Read More

What Your Digital Strategy (Or Lack Of One) Costs?

Online forums and periodicals are filled with debates over the future of the branch.  On one side are advocates for remodeling strategies that lower costs by providing the minimum needed to support those members who... Read More